Returns and Exchanges Policy - Yasmin Jewelry Jewelry Sales Website
www.yasminejewellery.com HP : 300953528 Address : Shimshon 59, Haifa
general
- Product return policy will be possible within 14 days from the date of receipt of the product, provided that the product is not damaged. .
- Custom-designed or special-ordered products will not be returned. .
- Returns and exchanges of products purchased on the "Yasmin" website will be permitted in accordance with and subject to all legal provisions, including the provisions of the Consumer Protection Law, 5741 – 1981 (hereinafter - the "Consumer Protection Law") and subject to what is written in this document below. .
- Returns and exchanges in a transaction that includes the redemption of benefits and/or the accumulation/redemption of Yasmin's customer club points will be subject to the customer club regulations. .
- Returns and exchanges in a transaction involving a promotion or benefit are subject to the relevant promotion/benefit regulations, and all are subject to law. .
- It is clarified that everything stated in this document refers to products that were returned without being damaged. .
- Exchanges will be possible by returning the product by the customer to the address: Shimshon 59, Haifa, 3467828 and will be possible upon presentation of an invoice/original exchange voucher/proof of purchase only. .
- Returns/exchanges will not be allowed for products that have been created and/or customized specifically for the customer. .
Transaction cancellation
- Yasmin informs the customer that in accordance with the provisions of the Consumer Protection Law, 5741-1981, the consumer has the right to cancel the transaction for the purchase of products purchased on Yasmin's website, in accordance with the provisions and conditions set forth in the Consumer Protection Law (hereinafter: "Transaction Cancellation") .
- Cancellation of a transaction made by the customer on the website can be given by delivering a cancellation notice by the customer to Yasmin within the cancellation period - from the date of the transaction until 14 days from the date of receipt of the product or receipt of the document containing the details of the transaction - whichever is later, and if he is a senior citizen, a person with a disability or a new immigrant (as defined in the Consumer Protection Law), who entered into a distance sales transaction that included a conversation between him and Yasmin - he may cancel within 4 months from the date of making the transaction, from the date of receipt of the product or from the date of receipt of the document with the details of the transaction - whichever is later. .
- In the cancellation notice, the customer must state their full name and ID number and details of the transaction that the customer wishes to cancel, and if the notice was given verbally – additional identifying information for Yasmin's request. .
- You can cancel the transaction using :
- Email : Info@yasminejewellery.com
- Registered mail: Shimshon 59, Haifa, 3467828
- Phone: 052-3130724
Refund
- In the event of a lawful cancellation of a transaction, the customer will be refunded the amount paid for the product, less a cancellation fee of 5% of the product price or 100 NIS, whichever is lower. .
- The refund will be made using the same payment method used to make the transaction, within 14 days of receiving the cancellation notice. .
- In the event of a defective or non-conforming product, no cancellation fees will be charged and a full refund will be made. .
Additional notes
- In any case of dispute, Israeli law will apply only. .
- Yasmin reserves the right to change the return and exchange policy at any time, and without prior notice. .
Contact information :
052-3130724 •
Info@yasminejewellery.com